Support

Questions, problems, or feature requests? We're a small team and we read every email.

Contact us

Write to us here and we typically respond within 1 business day (Norwegian time, UTC+1/+2). Got an order number from your Paddle receipt? Add it — it speeds things up.

We use what you write here only to answer you — see our privacy policy.

Frequently asked

Which versions of SketchUp are supported?
All current Nova plugins support SketchUp 2023, 2024, 2025, and 2026 on Windows and macOS. See each plugin page for specific compatibility.
How do I install a plugin?
After purchase, you receive a download link via email and in your Paddle account. The .rbz file installs via SketchUp's Extension Manager: Window → Extension Manager → Install Extension → select the .rbz file.
How long do I get updates?
12 months from purchase date. After that, you keep your current version forever. When a major v2.0 ships, existing customers get a 50% upgrade discount.
Is there a free trial?
Yes. Hit "Start free 7-day trial" on any plugin page and we email you the download straight away — no card, no account. Every feature is unlocked, the plugin runs fully offline, and the 7 days start the first time you open it. Buy a licence later and you activate the same install, no reinstall needed.
What's your refund policy?
14-day no-questions-asked refund. Send us your order number through the contact form above and we'll start it.
How does the licence work — one computer or many?
A licence is locked to one computer. After purchase you get an activation token by email: install the plugin, copy the 12-character machine ID it shows, paste it on novaworkbench.no/activate, and download your nova.lic. You get one free re-activation if you switch machines; beyond that, ask us through the contact form and we'll reset it.
Do you offer team or company licenses?
Not yet. For now, each team member should buy their own license. Ask us through the contact form if you need 5+ seats and we can arrange a discount.